IT Support Associate

Overview

We are seeking a versatile and motivated IT professional eager to develop their skills in IT Support. This role is perfect for a final-year student or recent graduate with a technical background, offering the flexibility of a part-time schedule (4-6 hours/day). You’ll gain hands-on experience in technical support and troubleshooting for our IT department.

The ideal candidate will be proactive, adaptable, and organized, with strong problem-solving abilities and excellent communication skills in both Romanian and English. If you're passionate about technology, enjoy working autonomously, and want to grow in a dynamic environment, we encourage you to apply and become an integral part of our team.

Responsibilities

• Implement and maintain security and networking tools across employee devices.
• Assist with network device setup and configuration.
• Manage IT inventory, acquisitions, and servicing.
• Provide technical support for hardware and software issues, escalating as needed internally or with the vendors.
• Guide employees in using IT equipment during on-boarding and off-boarding.
• Ensure hardware and software needs are met in the company.
• Review and update system use guidelines.
• Conduct routine security checks on systems.
• Collaborate with internal stakeholders including LT, project leads, and HR.

Qualifications

• Final year student or recent graduate from a technical faculty.
• Genuine interest and passion for technology.
• Previous internship or project experience in development, QA automation or IT support is a plus.
• Any relevant ITIL certifications are a plus.

Knowledge, skills, and competencies.

• Proficiency in macOS primarily and Windows.
• Basic understanding of hardware components and maintenance tools.
• Basic networking knowledge and understanding of basic networking infrastructure.
• Basic shell scripting knowledge.
• Reliable with professionalism and strong work ethic.
• Highly organized with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills in both Romanian and English.
• Independent and motivated to complete tasks.
• Use logic and reasoning to identify alternate solutions.
• Adaptable to change and results/detail-oriented.
• Able to be flexible with the schedule to accommodate workflow demands.
• Open to learning and adapting to new tools and technologies.
• Excellent communication and interpersonal skills.

Additional Information

• Application deadline: 05.12.2024.
• Part-time working contract (4-6h/day).
• Starting date: January-February 2025.
• For this role, working in the office is expected, with remote work considered an exception.